At alamjp, protecting your personal information is a responsibility we take seriously. This Privacy Policy explains exactly what data we collect, why we collect it, how it is used, and the rights you hold over your own information.
We collect only the information necessary to operate your account, process transactions, and comply with our licensing obligations — including identity, contact details, and transaction records.
All data in transit is encrypted via TLS 1.3. Stored data is protected using AES-256 encryption. Access to personal data is strictly limited to authorized personnel on a need-to-know basis.
You have the right to access, correct, export, restrict processing of, and request deletion of your personal data at any time, subject to our legal retention obligations.
We do not sell or rent your personal data. Data is shared only with licensed payment processors, game studio providers, and identity verification services strictly necessary for platform operation.
We use session cookies and analytics tools to maintain your login state, optimize platform performance, and understand aggregate usage patterns. We do not use cookies for cross-site advertising tracking.
You can opt out of promotional communications at any time. Transactional messages — such as withdrawal confirmations and security alerts — cannot be disabled as they are essential to account operation.
alamjp is committed to handling all personal data with transparency, integrity, and respect. This Privacy Policy applies to all personal information collected through the Platform at alamjp.cam, including data submitted during the registration process, provided during identity verification, generated through your use of our betting and gaming services, or transmitted through any communication channel with our support team.
This policy has been drafted in accordance with internationally recognized data protection principles, including purpose limitation, data minimization, storage limitation, and data security. While Indonesian players constitute our primary audience, the Operator applies these principles universally to all Players regardless of their location.
This policy should be read together with our Terms & Conditions and our Responsible Gaming policy, both of which contain additional provisions relevant to the collection and use of account data. In the event of any conflict between this Privacy Policy and the Terms & Conditions on data-related matters, this Privacy Policy shall take precedence.
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or can reasonably be used to identify a living natural person, including but not limited to name, date of birth, email address, phone number, national ID number, IP address, and device identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, alteration, restriction, erasure, or destruction. |
| "Data Controller" | The Operator — the internationally licensed entity that owns and operates the Platform — which determines the purposes and means of processing Personal Data. |
| "Data Processor" | A third-party service provider that processes Personal Data on behalf of the Operator strictly according to the Operator's documented instructions. |
| "Consent" | A freely given, specific, informed, and unambiguous indication by which you signal agreement to the processing of your Personal Data for a stated purpose. |
| "KYC Data" | Identity and age verification documents submitted by Players as part of the Know Your Customer process, including government-issued photo ID and proof of payment method. |
We collect Personal Data in the following categories, depending on how you interact with the Platform:
3.1 Registration Data
When you create an account, we collect the information you voluntarily submit, including: full legal name, date of birth, residential address, email address, phone number, and a self-selected username. This data is required to create and maintain your account and cannot be omitted.
3.2 Identity Verification (KYC) Data
To comply with our licensing obligations and to protect Players and the Platform from fraud, we collect identity documents when processing withdrawals or where we have reasonable grounds to verify your identity. This may include a copy of your national identity card (KTP), passport, or driver's license (SIM), and a screenshot or photo of the payment method used.
3.3 Financial Transaction Data
We record all deposit and withdrawal transactions, including amounts, timestamps, transaction reference numbers, and the payment method used. For Indonesian Players, this includes transaction records associated with BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, and ShopeePay. We do not store full bank account credentials — we retain only the information necessary to reconcile transactions and fulfill withdrawal requests.
3.4 Betting and Gaming Activity Data
We maintain records of all wagers placed, game sessions entered, and outcomes received on the Platform. This includes sports betting history (including pre-match and in-play bets on BRI Liga 1, EPL, Champions League, and other markets), live casino session records, slot game sessions, togel (traditional Indonesian numbers lottery) ticket purchases, and any other product usage. These records are maintained for account integrity, dispute resolution, and responsible gaming monitoring purposes.
3.5 Device and Technical Data
We automatically collect certain technical information when you access the Platform, including: your IP address, browser type and version, operating system, device type, screen resolution, referring URL, session duration, pages visited, and approximate geolocation derived from your IP address. This data is used for security monitoring, fraud prevention, and platform performance optimization.
3.6 Communications Data
When you contact our support team via live chat, email, or WhatsApp, we retain records of those communications, including the content of messages, the date and time, and the support agent who handled the inquiry. These records are used for quality assurance, dispute resolution, and staff training purposes.
3.7 Data from Third Parties
In limited circumstances, we may receive Personal Data about you from third-party sources, such as fraud prevention databases, identity verification providers, or payment processors. We use this data solely for the purpose for which it was provided and handle it in accordance with this Privacy Policy.
We use the Personal Data we collect for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating and maintaining your Player account, processing login authentication, and managing account settings and preferences. |
| Transaction Processing | Processing deposits and withdrawals via local Indonesian payment methods; reconciling transactions; investigating and resolving payment disputes. |
| Identity Verification | Verifying your identity and age (21+) as required by our licensing obligations before releasing withdrawals. |
| Fraud & Security | Detecting and preventing fraudulent activity, multi-accounting, money laundering, unauthorized access, and other prohibited activities described in our Terms & Conditions. |
| Responsible Gaming | Monitoring gameplay patterns to identify potential signs of problem gambling and to enforce self-exclusion or deposit limits where applicable. |
| Customer Support | Responding to inquiries, resolving disputes, processing complaints, and improving service quality based on interaction records. |
| Legal Compliance | Fulfilling obligations under applicable laws and regulations, including anti-money laundering (AML) and counter-terrorism financing (CTF) requirements under our licensing jurisdiction. |
| Platform Improvement | Analyzing aggregated usage data to improve platform performance, user experience, and product offerings. |
| Marketing | Sending promotional offers, bonus notifications, and platform updates to Players who have not opted out. You may withdraw consent for marketing communications at any time by contacting our support team. |
We do not use your Personal Data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or establishing a separate legal basis for the new use.
We process your Personal Data on the following legal grounds:
Your Personal Data may be shared with the following categories of third parties:
All third-party Data Processors are required to enter into formal data processing agreements with the Operator and are permitted to use your Personal Data only for the specified purpose and in accordance with our documented instructions.
alamjp is operated by an entity licensed in an international offshore jurisdiction. As a result, your Personal Data may be transferred to, stored in, or processed in countries other than Indonesia. Some of these countries may not have data protection laws that are equivalent to those you may be familiar with in your home jurisdiction.
Where such transfers occur, the Operator ensures that appropriate safeguards are in place to protect your Personal Data, including:
By accepting this Privacy Policy and registering an Account on the Platform, you acknowledge that your Personal Data will be transferred and processed in the manner described above. If you have concerns about the international transfer of your data, please contact our support team using the details provided in Clause 14.
We retain your Personal Data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law or our licensing obligations. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account Registration Data | Duration of the account plus 5 years following permanent account closure. |
| KYC / Identity Documents | 5 years from the date of submission, or as required by the licensing authority — whichever is longer. |
| Financial Transaction Records | 7 years from the date of the transaction, in compliance with anti-money laundering record-keeping requirements. |
| Betting & Gaming History | 5 years from the date of the wager, for dispute resolution and responsible gaming audit purposes. |
| Support Communications | 3 years from the date of the interaction, for quality assurance and dispute resolution purposes. |
| Device & Technical Logs | 12 months from collection, after which logs are anonymized or deleted. |
| Marketing Consent Records | Retained for the duration of the consent period plus 3 years, as evidence of consent. |
Where data is retained beyond the closure of your account — for example, to meet legal obligations — it is held in restricted storage with access limited to compliance and legal personnel only. Once the applicable retention period expires, the data is securely and permanently deleted or anonymized so that it can no longer be attributed to you.
alamjp implements a comprehensive set of technical and organizational security measures to protect your Personal Data against unauthorized access, accidental loss, alteration, or disclosure. These measures include:
alamjp uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device by a web server. Cookies do not carry viruses and cannot access other data stored on your device.
We use the following categories of cookies:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Maintain your login session, remember your language and currency preferences, prevent cross-site request forgery (CSRF), and enable core Platform functionality. | No — disabling these will prevent the Platform from functioning correctly. |
| Performance & Analytics | Collect anonymized or aggregated data about how Players navigate the Platform — such as pages visited, time on page, and error events — to help us identify and resolve performance issues. | Yes — via your browser's cookie settings. |
| Functional | Remember your display preferences (e.g., odds format, preferred sports market, last-used payment method) to personalize your experience across sessions. | Yes — disabling these may reduce personalization features. |
We do not use third-party advertising cookies or cross-site tracking technologies. You can manage or delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies will impair your ability to use the Platform. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.
You hold the following rights with respect to your Personal Data held by alamjp. To exercise any of these rights, please contact our support team using the details in Clause 14. We will respond to all valid requests within 30 days.
Please note that certain rights are subject to exceptions and may be limited where, for example, the data is required to fulfill a legal obligation, to establish or defend a legal claim, or where erasure would conflict with our anti-money laundering record-keeping requirements. We will clearly explain any such limitation when responding to your request.
If we become aware that Personal Data has been collected from a person under the age of 21, we will take immediate steps to:
If you are a parent or guardian and believe that your child has registered an account on the Platform, please contact our support team immediately using the contact details in Clause 14. We will investigate and respond promptly.
We also encourage households with minors to make use of parental control software to restrict access to online gambling platforms. alamjp supports the use of such tools and does not attempt to circumvent them.
We reserve the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the "Last updated" date at the top of this page and, where practicable, provide notice to registered Players via their account email address or through an in-platform notification.
We encourage you to review this Privacy Policy periodically. Your continued use of the Platform following the publication of any changes constitutes your acceptance of the revised policy. If you do not agree with the changes, you should stop using the Platform and contact our support team to arrange closure of your account and withdrawal of your remaining balance.
Where changes to this policy affect the legal basis on which we process your Personal Data, or introduce new uses for your data, we will seek fresh consent where required before implementing those changes in relation to your account.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which we handle your Personal Data, please contact our Data Protection team through the following channels:
When submitting a data access, rectification, or erasure request, please include your registered account username and the email address associated with your account so we can locate your records efficiently. We may need to verify your identity before processing certain requests to ensure we do not disclose Personal Data to an unauthorized party.
Our team is available around the clock to address any privacy concerns or data rights requests. You can also explore our full Terms & Conditions, review our Responsible Gaming tools, or return to the homepage. 21+ only. Play responsibly.