Terms & Conditions

1 Definitions

In these Terms & Conditions, the following terms shall have the meanings ascribed to them below unless the context requires otherwise:

2 Eligibility

By registering an Account, you represent and warrant that:

• You are at least 21 years of age;
• You are accessing the Platform voluntarily and have assessed the legality of doing so under the laws applicable to your jurisdiction;
• You are not a resident of a jurisdiction in which the Operator has explicitly prohibited access to the Platform;
• You are acting on your own behalf and not as an agent for any third party;
• You are not currently subject to a self-exclusion order, either voluntarily applied or imposed by any gaming authority;
• You understand that online gambling involves financial risk, and you are using funds that you can afford to lose;
• You have not previously been excluded or banned from the Platform under a different identity.

Indonesian residents acknowledge that the legal landscape governing access to offshore online gambling platforms is ambiguous under Indonesian law. Players are solely responsible for ensuring their access to the Platform complies with all applicable local laws and regulations. The Platform accepts no liability for any legal consequences arising from a Player's access to or use of its services.

3 Account Registration

To use the Platform's services, you must register a personal Account. The following rules apply to Account registration and maintenance:

1. One Account per person. Each Player is permitted to hold only one (1) Account on the Platform. Multiple accounts operated by the same individual — regardless of the name, email address, device, or payment method used — constitute multi-accounting and are prohibited under Clause 7.
2. Accurate information. You must provide accurate, truthful, and current information at the point of registration. This includes your full legal name, date of birth, residential address, phone number, and email address. Providing false information is grounds for immediate Account suspension and fund forfeiture.
3. Account security. You are solely responsible for maintaining the confidentiality of your username and password. You agree to notify the Platform immediately if you become aware of any unauthorized access to your Account. The Platform is not liable for losses resulting from unauthorized Account access where the Player has failed to safeguard their credentials.
4. Account verification. The Platform reserves the right to request identity verification documents at any time, including at the point of registration, withdrawal, or where suspicious activity is detected. Failure to provide requested documentation within a reasonable timeframe may result in Account suspension.
5. Communication. By registering an Account, you consent to receiving transactional and promotional communications from the Platform via email and messaging services. You may opt out of promotional communications at any time by contacting our support team.

4 Deposits & Withdrawals

The Platform supports the following local Indonesian payment methods for both deposits and withdrawals:

The following rules apply to all financial transactions:

• Same-name rule. Withdrawals will only be processed to a bank account or e-wallet registered in the same name as the Player's verified Account. Third-party transfers are strictly prohibited and will be declined.
• Deposit confirmation. Deposits are credited to your Account balance upon confirmation from the payment processor. If a deposit is not credited within 30 minutes, contact our support team with the transaction reference number.
• Withdrawal processing. Withdrawal requests are reviewed by our payments team before release. Standard processing time is 15 minutes to 3 hours during operating hours (08:00–24:00 WIB). Requests submitted outside these hours will be processed on the next available business cycle.
• Withdrawal verification. The Platform reserves the right to request additional identity documentation before releasing any withdrawal. This is a fraud-prevention measure and is applied consistently across all accounts.
• Maximum withdrawal limits. Daily and weekly withdrawal limits apply and are displayed in your Account dashboard. Players seeking to increase their limits may contact support for a limit review.
• Incomplete deposits. Any deposit that is transferred but not completed through the Platform's payment gateway will be held pending investigation. Do not transfer funds directly to any bank account unless instructed to do so by our verified support team.
• Currency. All transactions are conducted in Indonesian Rupiah (IDR / Rp). The Platform does not accept deposits in foreign currencies at this time.

5 Bonuses & Promotions

alamjp offers a range of bonuses and promotional incentives to eligible Players. All bonuses are subject to the following general terms, in addition to any specific conditions stated in the individual promotion:

1. Wagering requirements. Unless explicitly stated otherwise, all bonuses carry a wagering requirement that must be met before the bonus amount — and any winnings derived from it — may be withdrawn. The applicable wagering multiplier is specified in the individual promotion's terms.
2. Validity period. All bonuses expire within a defined validity window, typically 7 to 30 days from the date of issue. Unused bonus funds and unmet wagering requirements are forfeited upon expiry.
3. Game contribution rates. Not all games contribute equally toward wagering requirements. Sports bets on pre-match markets typically contribute 100%; live casino games may contribute between 10% and 100%; certain slot titles may be excluded from wagering contribution entirely. Game-specific contribution rates are published on the individual promotion pages.
4. One bonus at a time. Players may not hold more than one active deposit bonus simultaneously unless the promotion explicitly permits stacking. Attempting to activate a second bonus while one is already active may result in the forfeiture of both bonuses.
5. Abuse and exploitation. The Platform reserves the right to void any bonus and withhold associated winnings where there is reasonable evidence of bonus abuse, including but not limited to: low-risk betting strategies designed to minimize variance and guarantee bonus conversion, placing offsetting bets across multiple accounts, or colluding with other Players.
6. Modification and withdrawal of promotions. The Platform reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. If a promotion is withdrawn while a Player holds an active bonus, the Platform will honor the bonus terms as they existed at the time of the Player's opt-in.
7. Eligibility. Bonuses are available to eligible Players only. The Platform may restrict specific promotions by Player tier, deposit history, account age, or geographic region. Players who have previously self-excluded are not eligible for promotional offers during any active exclusion period.

6 Betting & Game Rules

The following general rules apply across all product categories on the Platform. Category-specific rules are published in the relevant game or market help section.

• Acceptance of bets. All bets are subject to acceptance by the Platform. A bet is considered confirmed only once a unique bet reference number has been issued. The Platform reserves the right to reject any wager at its discretion without explanation.
• Odds changes. Pre-match odds are subject to change prior to bet confirmation. In-play (live) odds update in real time. The odds displayed at the time the bet slip is submitted are the odds at which the bet will be confirmed, provided the bet is accepted before the odds are updated.
• Void bets. A bet may be voided in circumstances including but not limited to: event cancellation, incorrect odds caused by a system error, market suspension for integrity reasons, or the abandonment of a sporting event before completion of the required minimum play time.
• Mix parlay rules. Mix parlay (multi-leg accumulator) bets require all selected legs to be settled as winners for the full payout to be issued. If any leg is voided, that selection is removed and the accumulator recalculates at the reduced odds of the remaining legs.
• Voor bola. Voor bola (Asian handicap goal spread) markets are settled in accordance with the official result at the end of 90 minutes of regular play, including added time, but excluding extra time and penalty shootouts unless otherwise stated.
• Togel draws. Togel (Indonesia's traditional numbers lottery) results are determined by official draw outcomes from the designated pool providers (Singapore, Hong Kong, or Sydney). The Platform bears no responsibility for delays or changes in draw schedules caused by the relevant lottery authorities.
• Sabung ayam. Sabung ayam (cockfighting) markets are settled based on the official result declared by the arena operator at the time of the event. In the event of a draw, all wagers on Meron (the favored fighter) and Wala (the underdog) are refunded.
• Live casino. Live casino game results are determined by the game software and/or live dealer actions as captured and verified by the studio feed. In the event of a technical disconnection during a live casino round, the game result will be determined by the server-side record, which is the authoritative source.
• Slot games. All slot game outcomes are determined by certified Random Number Generator (RNG) software. Return-to-Player (RTP) percentages are published in the individual game information panels. The RTP is a statistical long-run average and does not guarantee any particular outcome within a single session.

7 Prohibited Activities

The following activities are strictly prohibited on the Platform:

• Registering or operating more than one Account, whether in your own name or using the identity of another person;
• Providing false, inaccurate, or misleading personal information during registration or verification;
• Using automated software, bots, scripts, or any artificial intelligence tools to place bets, interact with live casino tables, or perform any action on the Platform that would otherwise require human input;
• Engaging in match-fixing, spot-fixing, or any form of collusion with other Players, game operators, or third parties to predetermine an outcome;
• Exploiting software errors, game glitches, or pricing mistakes in the odds to gain an unfair advantage — any winnings derived from such exploitation may be voided;
• Using the Platform for any form of money laundering, terrorist financing, or any other activity prohibited under applicable anti-financial-crime laws;
• Charging back, reversing, or disputing any deposit transaction with your bank or payment provider without first seeking resolution through our support team;
• Sharing your Account credentials with or permitting any third party to access or use your Account;
• Accessing the Platform from a jurisdiction in which the Operator has blocked access;
• Any form of harassment, threats, or abusive conduct directed at Platform staff or other Players through any communication channel.

Where the Platform identifies any of the above prohibited activities, it reserves the right to: immediately suspend the Account; void all pending and recent wagers; withhold and forfeit any Account balance; close the Account permanently; and pursue any available legal remedies.

8 KYC & Identity Verification

alamjp is committed to maintaining a secure and compliant platform. As part of this commitment, we conduct Know Your Customer (KYC) verification on all Accounts prior to the processing of withdrawals. The KYC process may also be triggered at any time where the Platform has reasonable grounds to verify a Player's identity.

Documents typically required for KYC verification include:

• Proof of Identity: A government-issued photo identification document, such as a national identity card (KTP), passport, or driver's license (SIM);
• Proof of Age: The same document used for identity verification, provided it includes your date of birth confirming you are 21 years of age or older;
• Proof of Payment Method: A screenshot or photograph of the bank account, e-wallet, or payment method used for deposits, confirming that it is registered in the same name as the Account holder.

Documents submitted for KYC purposes are handled in accordance with our Privacy Policy. We apply technical and organizational measures to protect submitted documentation from unauthorized access, loss, or disclosure. Documents are retained only for as long as is necessary to fulfill the purposes for which they were collected, or as required by applicable law.

Failure to complete KYC verification within 14 days of a formal request will result in withdrawal suspension. If verification is not completed within 30 days of the initial request, the Platform reserves the right to close the Account and return any verifiable deposit amounts to the originating payment method, net of any bonus funds already wagered.

9 Responsible Gaming

alamjp is committed to promoting responsible gambling and to providing tools that help Players maintain control of their betting activity. The Platform's responsible gaming tools are accessible at any time from the Account dashboard and include:

• Deposit limits: Set daily, weekly, or monthly deposit caps to control spending;
• Loss limits: Define the maximum net loss you are willing to sustain within a defined period;
• Session time limits: Restrict the duration of individual gaming sessions;
• Reality-check notifications: Receive periodic reminders of time spent on the Platform;
• Cooling-off periods: Temporarily suspend your Account for a defined period (24 hours to 6 weeks);
• Self-exclusion: Permanently close your Account and prevent re-registration for a minimum period of 6 months.

Gambling is intended to be an enjoyable form of entertainment. If gambling ceases to be enjoyable, or if you feel that it is affecting your financial situation, relationships, or mental health, we strongly encourage you to make use of the self-exclusion tools available on the Platform and to seek professional help. For more detailed guidance on our responsible gaming tools and external support resources, please visit our dedicated Responsible Gaming page.

The Platform will not knowingly facilitate gambling by any person under the age of 21, or by any person who has placed themselves under a self-exclusion order. Where such access is detected, the Account will be immediately suspended.

10 Limitation of Liability

To the maximum extent permitted by applicable law, the Platform, its directors, employees, agents, licensors, and service providers shall not be liable for:

• Any loss of profits, revenue, data, goodwill, or other intangible losses arising from your use of, or inability to use, the Platform;
• Any loss or damage arising from errors, interruptions, defects, delays, or failures in the Platform's services or third-party systems (including payment processors and game studios);
• Any unauthorized access to or alteration of your transmissions or data;
• Any financial losses incurred as a direct result of gambling activity on the Platform;
• Any legal or regulatory consequences arising from a Player's access to or use of the Platform in a jurisdiction where such access is restricted or prohibited;
• Any statements or conduct of any third party operating on or through the Platform, including live casino dealers, customer support agents, or third-party game providers.

In all cases, the Platform's maximum aggregate liability to any Player shall not exceed the total amount deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.

Nothing in these Terms shall limit or exclude any liability that cannot be limited or excluded under applicable mandatory law.

11 Intellectual Property

All content on the Platform — including but not limited to the alamjp brand name, logo, website design, graphics, text, software, and game content provided by third-party studios — is the intellectual property of the Operator or its licensors and is protected by applicable intellectual property laws.

Players are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for personal, non-commercial entertainment purposes. This license does not include the right to:

• Copy, reproduce, distribute, or create derivative works based on any Platform content;
• Reverse engineer, decompile, or disassemble any software used by the Platform;
• Use the alamjp brand name, logo, or associated marks in any manner not expressly authorized by the Operator;
• Frame or mirror any portion of the Platform on any other website or application without prior written consent.

12 Amendments to These Terms

alamjp reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, the Platform will update the "Last updated" date displayed at the top of this page and, where practicable, provide notice to Players via their registered email address or through an in-platform notification.

Your continued use of the Platform after any amendment has been published constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must stop using the Platform immediately and contact our support team to arrange withdrawal of your remaining balance.

It is your responsibility to review these Terms periodically to ensure you are aware of any changes. The Platform recommends reviewing this page each time you log in to your Account.

13 Account Termination

Either party may terminate a Player Account at any time and for any reason, subject to the following conditions:

• Player-initiated closure: Players may request Account closure at any time by contacting the support team. Upon request, the Account will be deactivated and any remaining real-money balance (net of non-withdrawable bonus funds) will be returned to the Player's verified payment method within 5 business days, subject to completion of any outstanding KYC requirements.
• Platform-initiated closure: The Platform reserves the right to suspend or permanently close any Account where: (a) the Player has breached these Terms; (b) the Platform is required to do so by law or regulatory instruction; (c) the Account has been inactive for a continuous period of 12 months; or (d) the Platform determines at its sole discretion that continued operation of the Account poses a risk to the integrity of the Platform or to the Player's welfare.
• Dormant accounts: Accounts that remain inactive (no login, deposit, wager, or withdrawal) for a continuous period of 12 months are classified as dormant. The Platform may deduct a dormancy administration fee of Rp 50.000 per month from the Account balance. Players will be notified by email before dormancy charges are applied. Accounts with a zero balance after dormancy deductions will be closed without further notice.

14 Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with the laws of the jurisdiction in which the Operator holds its international offshore gaming license. Any dispute arising out of or in connection with these Terms — including disputes relating to their existence, validity, breach, or termination — shall be subject to the exclusive jurisdiction of the courts of that licensing jurisdiction, except where mandatory applicable law in the Player's local jurisdiction provides otherwise.

Before initiating formal dispute proceedings, Players are required to attempt resolution through the Platform's internal complaints procedure:

1. Submit a written complaint to our support team at the email address provided on the Contact page, clearly describing the nature of the dispute, the relevant dates, and the outcome you are seeking;
2. The Platform will acknowledge your complaint within 48 hours and provide a substantive response within 10 business days;
3. If the complaint is not resolved to your satisfaction through the internal procedure, you may escalate the matter to the applicable dispute resolution body designated under the Platform's licensing jurisdiction.

The Platform's decisions on matters of game outcomes, bet settlement, and bonus eligibility are final, unless there is demonstrable evidence of a system error or a clear violation of the published rules.

15 Contact

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any other aspect of the Platform's services, please contact our support team through the following channels:

• Email: support [at] alamjp.cam (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week via the chat widget on the Platform
• WhatsApp: Available 08:00–24:00 WIB daily
• Response time: Live chat responses within 2 minutes (peak hours); email responses within 24 hours

All formal legal notices and complaints should be submitted in writing to the email address above. The Platform's registered address and licensing details are available upon written request from verified Account holders.